Tenant Services

Tenant Services – We are passionate about our homes for rent!

On The Move will of course provide you with the services you would probably expect to receive from another agent but what is important to us and to you, as a tenant is that our letting services will be dedicated and personally delivered to you from day one. We want to get to know you, your family and understand what you want from a home both now and in the future. We want to build, establish and maintain a positive and successful relationship with you that not only are you confident in our letting service and support for you but so that you feel your choice to choose On The Move for your rental home will be the right one.

We’ll go that extra mile to look after you and your family but we’ll also treat your rental property as if it was one of our own homes. We have high standards and expectations for the maintenance and care of your new home so you really couldn’t be in better hands!

Our services include:

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  • A personalised and dedicated service to find your perfect home to rent
  • A customer focused approach every step of the way
  • Arrangement and accompanied property viewings
  • Professional referencing
  • Independent credit checks
  • The arrangement and provision of a detailed inventory for you to review and agree prior to moving in
  • Continued support, guidance and advice leading up to and throughout your tenancy

But more importantly, our promise to you will ensure:

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  • The flexibility of our letting services to suit you (not just Monday to Friday, 9-5!)
  • Tailor made services to suit your individual needs and requirements
  • A proactive approach to the management and maintenance of the rental property and at a time convenient for you
  • Timely, effective and efficient communication – as often or as little as you like!
  • Regular property checks to make sure you and your family are happy
  • Preferential rates – no hidden extras!